FAQ
Frequently asked questions about LiteLog
How is data protection handled?
ISO-27001-certified data center in Germany, end-to-end encryption, data processing agreement included. Digital process & performance documentation with GPS-powered time tracking
What is LiteLog in 15 seconds?
LiteLog automatically documents that tasks were actually completed – digital process and performance documentation with GPS-based time tracking, NFC/geofencing checkpoints, and audit-proof evidence. Digital process & performance documentation with GPS-powered time tracking
What specific benefits does my company gain?
⏱️ Less on-site supervision, 100% traceable proof, automatic PDF reports. Example Hotel Nova: 2-hour paper audits were reduced to 15-minute app checks (≈ 120 working hours/month saved). Digital process & performance documentation with GPS-powered time tracking
How does LiteLog differ from simple time tracking?
In addition to start/end times, LiteLog records location (GPS/NFC/geofencing), checkpoints, and process status. If there are deviations, the system sends alerts and automatically generates audit-proof reports. Digital process & performance documentation with GPS-powered time tracking
What hardware is required?
An Android or iOS smartphone is sufficient. For harsh environments, we recommend rugged devices like the Samsung Galaxy XCover; we’re happy to supply preconfigured NFC tags. Digital process & performance documentation with GPS-powered time tracking
Does LiteLog work offline?
Yes. All data is temporarily stored locally and automatically synced as soon as a connection is available. Digital process & performance documentation with GPS-powered time tracking
How secure is my data (GDPR)?
Hosting in certified DE/EU data centers, TLS 1.3 encryption, encryption at rest, role & permission model, daily backups, data processing & TOM documentation available. Digital process & performance documentation with GPS-powered time tracking
What integrations does LiteLog offer?
CSV and PDF exports compatible with common accounting and BI systems. Custom integrations available on request. Digital process & performance documentation with GPS-powered time tracking
How transparent is the pricing structure?
Custom pricing on request. Volume/non-profit discounts available. Digital process & performance documentation with GPS-powered time tracking
Are there references?
Yes – including Hospital of the Augustinian Sisters, City of Ibbenbüren, Sekuris Dienstleistungen GmbH & Co. KG. Digital process & performance documentation with GPS-powered time tracking
How do I start the 14-day trial?
Register in the portal. Create a property: search the address, enter the master data, draw the site area. Create checkpoints and print the QR codes as a PDF. Invite employees. Your team links NFC chips with the app. Our onboarding team supports via video call. Digital process & performance documentation with GPS-powered time tracking
What training & support models are available?
Free web trainings, email support within 24 hours (DE & EN). Digital process & performance documentation with GPS-powered time tracking
Does LiteLog meet legal documentation requirements?
Yes. Every entry carries a server-side timestamp and user attribution. Subsequent changes create their own history entries — the original is preserved, and editing or deleting recorded times and patrol records requires a stated reason. Submitted forms are immutable, reports are archived as PDF/A, and audit entries are not removed when related data is deleted. Digital process & performance documentation with GPS-powered time tracking
Can LiteLog be customized for individual processes?
Yes – that is the core of LiteLog: you don't adapt to the software, LiteLog adapts to your processes. You automate procedures as freely adjustable if-then rules – via drag and drop in the graphical editor or created by the AI from a single sentence, with a test run before activating and 14 ready-made recipes in the template catalog. Checkpoints, rules and interfaces are set per site. Our professional service supports special cases. Digital process & performance documentation with GPS-powered time tracking
Do I need to buy additional hardware for LiteLog?
No. LiteLog does not require any special hardware to operate. In many cases, an existing smartphone (Android or iOS) is fully sufficient. 👉 Learn more about hardware use with LiteLog in the hardware overview (Hardware & Equipment for LiteLog) Digital process & performance documentation with GPS-powered time tracking
Am I required to buy hardware from LiteLog?
No. LiteLog does not enforce hardware lock-in. You can use your own compatible devices at any time. 👉 How hardware works with LiteLog in the hardware overview (Hardware & Equipment for LiteLog) Digital process & performance documentation with GPS-powered time tracking
What additional costs can arise besides the software?
Software pricing is independent of hardware. Additional costs only arise if you voluntarily choose optional hardware. 👉 View the hardware & equipment overview here (Hardware & Equipment for LiteLog) Digital process & performance documentation with GPS-powered time tracking
Does LiteLog support the ALCOA+ data integrity principles?
Yes. Every action is unambiguously attributed to person, time and place, the server assigns its own timestamps, and corrections create new entries with a mandatory reason instead of overwriting the original. This lets records stand up to audits in GMP environments as well — see our glossary entry on ALCOA+ for details. Digital process & performance documentation with GPS-powered time tracking
Is there a two-factor sign-in and a sign-in with the Microsoft work account?
Yes, both in every plan. The two-factor sign-in asks for a code from an authenticator app after the password; ten recovery codes and "Trust this device for 30 days" are part of it, and the company can require it for all accounts with a deadline. With the sign-in with Microsoft (single sign-on), staff sign in to the portal and the app with their Microsoft work account (Microsoft Entra ID); from the Profi plan, password sign-in can be switched off for this, new users are created automatically, the role comes from the app roles in Microsoft, and every 6 hours the directory sync disables accounts that are blocked at Microsoft. Other directory services are not supported. Digital process & performance documentation with GPS-powered time tracking
How do I plan patrol routes?
Create checkpoints via drag-and-drop, assign them to a route – the app guides your personnel step by step. Digital process & performance documentation with GPS-powered time tracking
Do I receive real-time alarm notifications?
Yes, SOS, man-down and deviation alarms are sent instantly via push and e-mail, including GPS position. Digital process & performance documentation with GPS-powered time tracking
Do I need special hardware?
Standard Android or iOS devices are sufficient; for harsh environments we offer IP67 scanners. Digital process & performance documentation with GPS-powered time tracking
How is data protection ensured?
Data is encrypted and stored in German ISO 27001 data centres; roles and retention periods are fully configurable. Digital process & performance documentation with GPS-powered time tracking
Does the system work without internet?
Yes. Offline mode buffers data locally and synchronises automatically once a connection is available. Digital process & performance documentation with GPS-powered time tracking
Can the Guardbook be used offline?
Yes. All entries are buffered offline and sync automatically once a connection is available. Digital process & performance documentation with GPS-powered time tracking
Which audit evidence does the solution provide?
All entries are tamper‑proof, logged end‑to‑end and meet the documentation requirements of the security industry. Digital process & performance documentation with GPS-powered time tracking
Where is the data hosted?
In ISO 27001‑certified data centers in Germany; all data are end‑to‑end encrypted. Digital process & performance documentation with GPS-powered time tracking
What does the pricing model look like?
Three flat prices by number of employees (Basis, Betrieb, Profi), unlimited sites and devices, cancel monthly, plus a free 14‑day trial with no commitment. Digital process & performance documentation with GPS-powered time tracking
Can I integrate the Guardbook into my existing system?
Yes. A documented REST API hands sites, tasks, incidents and form responses to guard tour, CAFM or ERP systems. For signing in, your staff can use their Microsoft work account (sign-in with Microsoft, Microsoft Entra ID) – included in every plan. Digital process & performance documentation with GPS-powered time tracking
Does every participant need a smartphone?
No. Alternatively, use an NFC card on a shared company device or the entrance tablet with staff number and PIN. Digital process & performance documentation with GPS-powered time tracking
How long are personal data stored?
By default 14 days; periods can be adjusted to meet your compliance requirements. Digital process & performance documentation with GPS-powered time tracking
What additional hardware costs are involved?
Existing smartphones/tablets are sufficient; NFC readers are optionally available through our shop. Digital process & performance documentation with GPS-powered time tracking
What does the rollout look like?
Pilot in one week, full rollout in 2–6 weeks including training. Digital process & performance documentation with GPS-powered time tracking
Is the system accessible?
Yes, the UI meets WCAG 2.1 AA and is fully keyboard operable. Digital process & performance documentation with GPS-powered time tracking
Is the solution truly GDPR-compliant?
ISO 27001 hosting in Germany, AES-256 encryption and a DPA under Art. 28 GDPR are included. Digital process & performance documentation with GPS-powered time tracking
Do cleaning staff need their own smartphone?
No. The app can be installed on shared devices. Each staff member logs in using their own PIN or QR code. Digital process & performance documentation with GPS-powered time tracking
How can I be sure that all tasks were completed?
Each job is recorded with time, location, and task details. You can also require photos and comments for full accountability – great for internal control and client reporting. Digital process & performance documentation with GPS-powered time tracking
Is this suitable for small cleaning companies?
Yes. The system is designed specifically for small and medium-sized businesses – it's easy to use, quick to set up, and requires no complex IT systems. Digital process & performance documentation with GPS-powered time tracking
Do cleaning staff need their own smartphone?
No. The app can be installed on shared devices. Each staff member logs in using their own PIN or QR code. Digital process & performance documentation with GPS-powered time tracking
How can I be sure that all tasks were completed?
Each job is recorded with time, location, and task details. You can also require photos and comments for full accountability – great for internal control and client reporting. Digital process & performance documentation with GPS-powered time tracking
Is this suitable for small cleaning companies?
Yes. The system is designed specifically for small and medium-sized businesses – it's easy to use, quick to set up, and requires no complex IT systems. Digital process & performance documentation with GPS-powered time tracking
