General Terms and Conditions
Terms and conditions & license agreements about the licensing of the LiteLog software.
As of: June 2026
(Below is the software)
between
- customer -
and
IQONEX GmbH
- below called the licensor -
§ 1 Scope
(1) The then listed general terms and conditions apply to all contracts between the licensor and its customers.
(2) The general terms and conditions of the licensor apply exclusively. Counter -confirmations or general terms and conditions of the customer are hereby expressly contradicted. This also applies if the customer acceptance of the offer is taken with the reference to the priority validity of one's own general terms and conditions.
(3) The licensor may amend these general terms and conditions with effect for the future insofar as this is necessary to adapt to changed statutory or regulatory requirements, to supreme court case law or to technical developments, and provided the customer is not unreasonably disadvantaged thereby. Amendments will be communicated to the customer in text form at least six weeks before they take effect. If the customer does not object in text form within six weeks of receipt of the notification, the amendment is deemed approved; the licensor will expressly point out this consequence and the right to object in the notification. Amendments to the remuneration or to the essential scope of services require the customer's express consent; if such consent is not given, either party may terminate the contract for good cause as of the intended effective date.
§ 2 Subject matter of the contract
(1) Offers from the licensor are non -binding. A contract only comes to the state after registration and/or by providing the service after the test phase
(2) Offers from the licensor are aimed exclusively at entrepreneurs or traders who act in the exercise of their commercial or independent activity. Customer within the meaning of this terms and conditions / license agreement is every natural or legal person or a legal partnership that acts in the exercise of its independent professional or commercial activity when the legal transaction is concluded.
Our offers are not aimed at consumers. A consumer within the meaning of these terms and conditions / this license agreement is any natural person who concludes a legal transaction for purposes that can predominantly be attributed to neither their commercial nor their independent professional activity.
(3) The licensor provides the customer with the software as a cloud-based application (Software-as-a-Service) for the agreed contract term. The scope of functions depends on the package selected by the customer and may in particular include: time and attendance recording, scheduling and shift planning, site and customer management, patrols and control points (recorded via NFC, QR code or GPS), incident documentation, evaluations and reports, as well as the creation of invoices.
The recorded data is stored in an audit-proof manner and is available to the customer in the evaluation view as well as for export. The specific scope of services and any additional modules result from the package selection on litelog.de and the ordering process.
(4) The registration and payment process and the delivery of activation link are handled in an electronic way.
(5) The present contract does not regulate the adaptation and further development of the software, software maintenance, instruction or implementation of training by the licensor. Such services are only provided on the basis of separately closed agreements.
§ 3 Provision of the software and scope of services
(1) The software consists of a web application and a mobile application for Android and iOS devices. It is provided as a cloud-based service over the internet; a local installation of the server software is not required.
(2) The software is provided exclusively via online access. There is no entitlement to the source code or to permanent surrender of the program copy.
(3) For use, an internet-capable web browser is sufficient and – for mobile use – the installation of the LiteLog app from the respective app store (Google Play or Apple App Store).
(4) The number of end devices and employee/user accounts is unlimited. The selected package depends solely on the number of concurrently active (signed-in) users. The app can be used on any number of end devices without an additional device fee.
(5) Presentation in test programs, product and project descriptions, unless explicitly referred to as such, do not constitute a quality guarantee.
(6) The full scope of functions of the selected package is available after completion of the ordering process and – where agreed – after the free trial period has expired.
(7) Access is granted via personal user accounts. Sign-in is possible on the devices managed by the customer within the scope of the selected package.
(8) Use of the app requires a successful sign-in with a valid user account.
(9) Support services for the software are only provided by email at info@litelog.de.
(10) The licensor may offer a free trial period (as a rule 14 days). After the trial period expires, access ends automatically unless a paid package is booked. The customer cannot derive any claims from the trial provision.
(11) Availability. The licensor operates the software with the aim of high availability but does not contractually guarantee a specific availability rate in the standard packages. A binding service level (SLA) with guaranteed availability, response times and any service credits is agreed separately under an enterprise contract. Periods of announced maintenance, outages due to force majeure, and disruptions originating from the customer's sphere of risk or from third parties engaged by the customer (e.g. internet connection, end devices, third-party services booked by the customer) are disregarded; disruptions at hosting providers or subcontractors engaged by the licensor are not covered by this. Announced maintenance windows will, as far as possible, be scheduled during low-usage periods.
§ 4 copyright and usage rights
(1) The software (program and online help) supplied by the licensor is protected by copyright. All rights to the software as well as to other documents provided in the context of the contract initiation and contract implementation are only entitled to the licensor in the ratio of the contractual partners.
(2) The licensor grants the customer a non-exclusive, non-transferable right, limited to the duration of the contract (subscription), to use the software in its company for his own purposes and as described in this contract and in the online help. The right of use ends upon termination of the contract.
(3) The data recorded by the customer remains the customer's property. During the contract term, the customer can retrieve and back up his data at any time via the export functions provided in the software.
(4) The copyright notes contained in the software, trademarks, other legal reservations, serial numbers and other features used for program identification must not be changed or unrecognizable.
(5) The customer may only pass on the software license to a third party if the licensor has previously agreed to this in writing and agreed to continue the contractual conditions.
(6) All other types of exploitation of the software, in particular the translation, processing, the arrangement, other revisions (except the exceptions according to §§ 69d, 69e UrhG) and the other distribution of the software (offline or online) require the written consent of the licensor.
(7) If the contractual use of the software is impaired by property rights without fault of the licensor, the licensor is entitled to refuse the services concerned. The licensor will immediately inform the customer of this and enable him to access his data in a suitable manner. In this case, the customer is not obliged to pay. Other claims or rights of the customer remain unaffected.
(8) The licensor may revoke the rights of use for good cause. Good cause exists in particular if the customer defaults on payment of a significant part of the remuneration, or if the customer fails to comply with the terms of use and does not immediately cease such non-compliance despite a written warning by the licensor threatening revocation. If the usage rights are revoked, access to the software will be blocked. The provisions on data return under § 8 remain unaffected.
§ 5 obligations of the customer
(1) The customer takes appropriate precautions in the event that the software does not work properly. It will thoroughly test the software for its usability for the purpose he intended before using it operatively. He will also secure his data according to the state of the art. It ensures that the current data from a machine -readable form can be reproducible with reasonable effort.
(2) The customer takes appropriate measures to protect the software from unauthorized access by third parties.
§ 6 appointments, delays
(1) Delivery dates only apply approximately if the licensor has not described it in writing. Delivery dates are subject to correct and timely self -delivery, unless the licensor has to represent the non -delivery by the front supplier.
(2) The occurrence of the licensor's delay is determined according to the legal regulations. In any case, a reminder from the customer is required.
§ 7 remuneration, terms of payment
(1) The licensor provides the customer with the software against the remuneration (subscription fee) stated on litelog.de or in the individual offer. The remuneration is charged in advance – depending on the chosen billing period – on a monthly or annual basis. The amount of the remuneration depends on the selected package, which is determined solely by the number of concurrently active (signed-in) users. The number of sites, end devices and employee accounts is irrelevant for the remuneration. Additional modules (add-ons) can be added or removed monthly in accordance with the conditions stated on litelog.de.
(2) All amounts are net amounts, plus the legally applicable sales tax.
(3) When the direct debit authorization is granted, the amounts due are debited from the customer's account.
(4) In the event of a demonstrably significant deterioration in the customer's creditworthiness, the licensor is entitled to switch to advance payment for future billing periods.
(5) For the return of a direct debit for which the customer is responsible, a flat fee of 15 euros is due. The customer remains entitled to prove that no damage or substantially lower damage has been incurred. The licensor's right to claim a proven higher damage remains unaffected.
§ 8 Contract term, termination and data return
(1) The contract is concluded for an indefinite term and without a minimum term. The remuneration is charged in advance – at the customer's choice – for a monthly or annual billing period.
(2) The customer may terminate the contract at any time and without a notice period. Termination takes effect at the end of the current, already-paid billing period; fees already paid for that period are not refunded. The right to extraordinary termination for good cause remains unaffected.
(3) Termination must be in text form; a termination by email to info@litelog.de is sufficient.
(4) The selected package depends on the number of concurrently active users; sites, end devices and employee accounts are unlimited. An adjustment of the package (up- or downgrade) is possible in accordance with the conditions stated on litelog.de.
(5) After the contract ends, the customer's data remains available for export for a period of 30 days. After this period expires, the licensor is entitled to delete the customer's data, unless statutory retention obligations require otherwise.
§ 9 Warranty
(1) The licensor provides the software in a condition suitable for the contractual use and maintains this condition for the duration of the contract (§§ 535 et seq. BGB). Defects do not include impairments resulting from the hardware and software environment provided by the customer, incorrect operation, external defective data, disruptions of computer networks or other reasons from the customer's sphere of risk.
(2) For software that has been changed by the customer, the licensor assumes no warranty, unless the customer shows that the change is not the cause of the reported defect.
(3) The customer shall notify the licensor of defects without undue delay in text form. The licensor remedies defects by correcting the error or by providing a reasonable workaround.
(4) The licensor's strict (no-fault) liability for defects existing at the time of conclusion of the contract (§ 536a (1) alt. 1 BGB) is excluded. In all other respects, § 10 applies to liability.
§ 10 liability
(1) The licensor is liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under the Product Liability Act (Produkthaftungsgesetz) and to the extent of a guarantee assumed. This also applies to the fault of its legal representatives and vicarious agents.
(2) In the event of a slightly negligent breach of essential contractual obligations (obligations whose fulfilment is what makes the proper performance of the contract possible in the first place and on whose compliance the customer regularly relies – cardinal obligations), liability is limited to the foreseeable damage typical for this type of contract, in total to a maximum of the remuneration paid by the customer in the last twelve months.
(3) Otherwise, liability for slight negligence is excluded; this applies in particular to indirect and consequential damage (e.g. lost profit and business interruption).
(4) For the loss of data, the licensor is liable in accordance with paragraphs 1 to 3, but limited to the effort that would have been necessary for restoration had the customer carried out proper and regular data backups.
(5) The customer is aware that, as part of his obligation to mitigate damage, he must back up his data regularly and, in the event of a suspected error in the software, take all reasonable additional backup measures.
§ 11 limitation period
(1) Claims of the customer due to defects become time-barred within twelve months from the statutory commencement of the limitation period.
(2) The shortening under paragraph 1 does not apply to claims based on intent, gross negligence, injury to life, body or health, under the Product Liability Act, or in cases of fraudulent intent by the licensor; in these respects the statutory periods apply. The statutory special provisions for third parties' claims for surrender in rem also remain unaffected.
(3) A limitation period of one year from the statutory commencement of the limitation period applies to other claims of the customer arising from the contract and from a pre-contractual obligation (§ 311 (2) BGB). In any event, such claims become time-barred at the latest upon expiry of the statutory maximum periods (§ 199 (3), (4) BGB).
§ 12 Confidentiality, data protection and processing on behalf
(1) The licensor treats the stored personal data confidentially and processes it on the basis of the privacy policy (available at litelog.de/privacy) and for the performance of the contract (Art. 6 (1) lit. b, f GDPR).
(2) Insofar as the licensor processes personal data on behalf of the customer (in particular employee, attendance, location and log data), the customer is the controller and the licensor is the processor. The data processing agreement (DPA) pursuant to Art. 28 GDPR applies; it is made available to the customer upon conclusion of the contract and forms part of this contract.
(3) The customer ensures that it has a legal basis for entering and processing the data in the software and that it fulfils its data protection obligations as a controller.
§ 13 final provisions
(1) Changes and additions to this contract require text form (e.g. email) to be effective, unless otherwise provided for individual declarations. Individually negotiated contractual agreements take precedence (§ 305b BGB).
(2) If a provision of this contract is or becomes ineffective or if the contract is incomplete, the contract will not be affected. The contractual partners will replace the ineffective provision with such a provision, which comes closest to the meaning and purpose of the ineffective determination in a legally effective manner. The same applies to gaps in contracts.
(3) All legal relationships from this contractual relationship are subject to the law of the Federal Republic of Germany, excluding the UN sales law.
(4) The place of jurisdiction for all disputes is Erfurt if the customer is a businessman, a legal entity under public law or a special fund under public law or if he is equivalent to one or if he has its seat or his branch abroad.