LiteLog KI-Assistentin
Hannah is the AI phone assistant for field service companies. She answers every call – 24/7, GDPR-compliant – and turns sick notes, complaints, and inquiries into a case in LiteLog. Book your appointment now.
Who is Hannah and how does the AI phone assistant work?
Hannah is an AI phone assistant that answers and handles incoming calls on her own. Instead of voicemail or endless ringing, she talks to callers in natural language, clarifies the matter, and documents it. Hannah belongs to the LiteLog family and passes every call on as a structured case.
Which calls does Hannah handle for field service companies?
Field service, security, and cleaning companies receive many calls while their teams are on site. Hannah covers the four most common reasons and makes sure no matter gets lost – no matter the time of day.
- ✓Sick note: Hannah captures name, site, and period so the shift can be re-staffed immediately.
- ✓Complaint & site report: Complaints and notes are assigned to the correct site and documented.
- ✓Client inquiry: Routine questions about a site, service, or status are answered directly.
Never miss a call again – reachable around the clock
The most expensive call is the one that goes unanswered. While your teams are out on sites, nobody picks up at the office. Hannah is available around the clock, answers every call, handles questions from new customers and captures requests from your staff – without anyone having to sit by the phone.
From the call to a LiteLog record
Hannah does not just answer calls, she connects them to your data. Every conversation is transcribed and stored as a case in the matching LiteLog module. This creates a continuous thread from the call through the record to the responsibility – traceable and audit-proof.
- ✓Full transcript of every conversation
- ✓Sick note reaches attendance, site report reaches the site
- ✓Automatic assignment to site and client
Booking & knowledge base
Hannah books appointments straight into the connected calendar and answers recurring questions from a knowledge base about your sites and services. She handles routine inquiries herself, only urgent matters are put through to your team.
- ✓Book appointments straight into the calendar
- ✓Knowledge base about sites, services, and procedures
- ✓Targeted routing only for urgent matters
Integrations
Connects with your tools
Hannah fits seamlessly into the software your company uses every day — calendar, CRM, messenger, and of course LiteLog.
Popular Hannah features
A consistent, warm voice
Hannah answers every call with a consistent, friendly voice.
24/7 availability
Reachable around the clock – nights and weekends included.
Booking & call routing
Appointments straight into the calendar, calls routed precisely.
Capture sick notes
Sick notes captured in a structured way and assigned.
Complaints & site reports
Complaints and site notes cleanly documented.
Instant summary
A short summary after every call via WhatsApp or email.
FAQ
Frequently asked questions about LiteLog
What is an AI phone assistant?
An AI phone assistant is software that answers and handles incoming calls on its own in natural language. Instead of voicemail or a queue, an AI voice talks to callers, understands the matter, answers questions, books appointments, or captures reports. Hannah is such an AI phone assistant for service companies: she answers calls around the clock and hands every case over to LiteLog in a structured way.
Is Hannah GDPR-compliant and are callers told it is an AI?
Yes. Hannah runs on a European tech stack and is built GDPR-compliant. Callers are transparently informed, in line with EU rules (AI Act), that they are speaking with an AI. Data is processed in the EU, and access to conversation data is protected by role-based controls.
Which matters can Hannah handle for field service companies?
Hannah is designed for the typical calls of field service, security, and cleaning companies: sick notes from staff, complaints and site reports from clients, inquiries about a site or service, and requests from new customers. Every matter is captured, assigned to the right site, and documented as a case in LiteLog.
How much does Hannah cost?
Hannah is available as a module within LiteLog from €99 per month. Existing LiteLog customers can add the module directly. There is no free trial for Hannah – but you can try her anytime in a demo call.
Is the AI voice always called "Hannah"?
No. "Hannah" is just an example name. You can name your AI phone assistant freely and even create several assistants with different names – for instance per site, team, or use case. The content, greeting, and procedures follow your company and your sites.
Does Hannah work outside business hours?
Yes. Hannah is reachable around the clock – nights, weekends, and public holidays. Especially outside office hours, she prevents questions from new customers or staff from getting lost and captures every request in a structured way.
Can Hannah forward calls to my team?
Yes. Hannah handles routine questions herself, while urgent or personal matters are routed to the responsible person. That way only what truly needs a human reaches your team.
How does Hannah relate to LiteLog?
Hannah belongs to the LiteLog family: LiteLog documents the work on site, and Hannah answers the phone. A call automatically becomes a case in the matching LiteLog module – a sick note in attendance, a site report on the site. Call and record stay connected.
Do I receive a summary of the calls?
After every conversation you receive a short summary including the transcript – via WhatsApp, email, or in the dashboard. Every call stays traceable, even when nobody answered in person.
Do I need new hardware for Hannah?
No. Hannah connects to your existing phone number and runs as a cloud service. No additional phone system and no special hardware are required.