Question 1

What if my staff don't have their own smartphone or won't use it?

Accepted Answer

They use a cheap duty phone or a shared tablet on site. Personal PIN at scan so the hours are unambiguously linked. No requirement to use a private phone.

Question 2

What does the proof I show a complaining client look like?

Accepted Answer

A standardised PDF: per day, in/out timestamps, staff name, scan location. Exported in 30 seconds. Our reference customer with 50+ facilities counts zero open hour complaints since rollout.

Question 3

Does it work in basements or sites without Wi-Fi?

Accepted Answer

Yes. The app stores scans offline and syncs automatically once back online. Critical for underground garages, warehouses, old buildings with bad signal.

Question 4

Can my staff scan each other in or take the code home?

Accepted Answer

No. Every scan is bound to time, location and a personal PIN, and every booking is logged without gaps. On request a GPS buffer zone restricts check-in to the site premises — a code photographed at home is useless then. Suspicious patterns show up in the log immediately.

Question 5

How do I move the hours into my payroll software?

Accepted Answer

By CSV export: hours, breaks, overtime per staff member — ready to import into DATEV, Lohn AG, Lexware, Sage and every common payroll system. Set it up once and the payroll run takes minutes.

Question 6

What does it cost? My margins are tight.

Accepted Answer

Three flat-rate plans: €39, €79 or €159 per month — tiered by concurrently active users (up to 5, 15 or 30). Sites and devices are unlimited, and so are staff accounts; archived staff and client accounts never count. For a typical firm with 15 sites that is under 1 % of revenue — covered alone by the complaints that no longer happen.

Question 7

How fast are we live?

Accepted Answer

3–5 days for the first sites. We prepare and ship QR codes, brief staff in 10 minutes on site, configure the payroll export once. We accompany the rollout.

Question 8

What is a digital cleaning record?

Accepted Answer

A digital cleaning record documents completely when which cleaning service was performed at which site — with timestamp, location, and the person who carried it out. Instead of paper cleaning schedules filled in afterwards, the record is created automatically when staff check in at the site via NFC or QR. For complaints, you show the customer the exact history; for clients, it serves as verifiable proof of performance.

Question 9

How do cleaning staff report defects or damage on site?

Accepted Answer

Directly in the app — as a photo, text or voice memo. Once you enable the AI features in the settings, the AI transcribes voice memos and classifies every report by category and severity. For severe cases such as water damage, activate the ready-made automation template “Incident → AI classification → Escalation” — the site manager then hears about it before the client calls.

Question 10

How does a complaint run — from the call to completion?

Accepted Answer

As a chain, not a note: the client calls (on request the AI assistant Hannah answers) or the site manager captures a report with photo. The AI categorizes it by severity, a workflow creates the task for the site team, completion happens with a photo — and the client receives the proof automatically as a report or sees it live via client access. No chasing calls, no lost notes.

Question 11

What happens if a cleaner does not show up at shift start?

Accepted Answer

LiteLog notices before your client does: if the check-in at the scheduled shift start stays out, the trigger “missing check-in” fires — push to the employee, after ten minutes an SMS to the site manager, for example. On request LiteLog automatically offers the shift to other staff — whoever accepts first takes it. Every step is logged; the site never stays uncovered unnoticed.

Question 12

How do the captured hours end up on the client invoice?

Accepted Answer

Directly, without an Excel detour: every QR scan at the site becomes a timestamped record with location, and the hours accumulate live per site. You export the evaluation as a proof PDF straight for the invoice — if the client asks “why 86 hours?”, the receipt per day and employee sits right next to it.

Question 13

How do I document quality inspections for my clients?

Accepted Answer

Site managers run an inspection walkthrough with QR or NFC checkpoints per area and fill in a digital checklist as they go — rating, photo, note. The results become an inspection report per site and period that you send to the client as a PDF — your quality management becomes verifiable instead of asserted. That meets the documentation requirements of contracts with quality measurement to DIN EN 13549 — without paper checklists and binders.

Question 14

Can I also plan my shifts and assignments with it?

Accepted Answer

Yes. In the duty roster you staff shifts by drag-and-drop — per site or per cleaner, in the daily or weekly view. You plan recurring assignments once as a series and copy a finished week into the weeks that follow. While you schedule, LiteLog warns about absences, double bookings and working time violations, and suggests suitable staff for open shifts. Your staff see their schedule in the app, and if a check-in stays out, you are notified automatically.

Question 15

Can my client see for themselves what was cleaned?

Accepted Answer

Yes, via their own client access. Per client you choose what they see: patrols, incident reports, tickets, supplies, and reports and forms — always limited to their own site. They raise requests directly as tickets instead of calling. Client accounts don't count as users and cost nothing extra.

Question 16

How do I reach my cleaning staff without WhatsApp groups?

Accepted Answer

With the chat in the LiteLog app: one-to-one and group conversations, per site if you like. The data sits GDPR-compliant on servers in Germany instead of in a private messenger group — work and private life stay cleanly separated.

Question 17

How do I keep track of cleaning agents and consumables at the sites?

Accepted Answer

With the optional material module. It keeps stock per site as a journal: every refill and withdrawal is a booking, and consumption is recorded when the cleaning task is completed in the app — offline too. When an article falls below its minimum stock, you are notified automatically, and the material consumption report delivers the proof per site and period. LiteLog deliberately does not model suppliers or purchase orders — you keep ordering the way you do today.

Question 18

Can cleaning staff pass technical defects directly to facility technology?

Accepted Answer

Yes. The cleaner reports the defect with photo, text or voice memo right on site. The AI suggests category and urgency, an automation rule creates a task for facility technology — with priority, assignee and due date. Once resolved, the case is closed with documented photo proof; critical cases escalate up to management.

Question 19

Is LiteLog suitable for cleaning at GMP-regulated clients (pharma, laboratories)?

Accepted Answer

Yes. LiteLog documents according to the ALCOA+ data integrity principles: person, time and area are captured at the place of work, corrections create new entries with a mandatory reason, and audit evidence is available as PDF at the push of a button. For non-classified areas — alongside your client's GMP documentation. Details on the Pharma industry page.

Time tracking for cleaning companies that holds up in court.

LiteLog for cleaning companies in 90 seconds

Three owner problems. One solution.

Timesheets without paper chaos

Client invoice with proof

Punctuality you can see

Defect reported, facility tech resolves

Timesheets are your cashflow. Excel is your risk.

Classic

LiteLog

Three steps to go live.

Set up sites, stick on QR codes

Staff scan in & out

Payroll & invoicing on demand

Six reports. On demand.

Payroll timesheet

Client billing

Complaint receipt

Site costing

Automatic proof of service

Your own KPI dashboard

From defect to re-cleaning — before the client sees it.

Visual inspection via form

Below the threshold? The system acts

A “re-cleaning” task is created

Everything flows into the proof of service

From a single site to a 15-site portfolio.

Maintenance cleaning

Glass & special cleaning

Several sites in parallel

Subcontractor deployment

MiLoG, GDPR, customs audit — all covered.

Frequent questions from cleaning owners.

Cleaning & facility operations guide.

Ready to make every timesheet provable?