Service-Level Reports
Measure agreed service levels per client automatically and deliver a revision-safe service-level report at the end of every period.
Security, cleaning, and facility companies rely on LiteLog.
What the contract promises, the system proves
Security services and facility-services companies agree service levels with their clients: patrol completion rate, on-time check-ins, maximum acceptable missed shifts.
Until now the monthly proof ends up in a spreadsheet — assembled by hand, error-prone, not audit-proof. LiteLog flips it: what the contract specifies, the system measures by itself, and the report ships automatically.
Define service levels per client
One contract, one scope, one period length. Service levels can be set tenant-wide, per end client, or per property — stricter requirements from individual large clients stay cleanly separated from the default rule.
- ✓Choose scope: tenant, end client, or a single property
- ✓Set period length: monthly or quarterly
- ✓Per metric set target value and operator — rate or absolute threshold
Five operational metrics, one binary verdict
The module measures the operational contract metrics common in the industry. Each metric is checked against its target, and at the end stands a binary verdict: contract met or breached.
- ✓Patrol completion rate
- ✓Share of on-time check-ins
- ✓Number of missed shifts
Early warning instead of end-of-quarter shock
A three-stage internal indicator (healthy, watch, critical) already shows during the running month whether a contract is approaching the breach point. Management can intervene before the period closes — the client only sees the final result.
Automatic delivery at period close
On the first day of the following month LiteLog closes the period, evaluates every active contract and sends the service-level report as PDF/A to the configured recipients. Content:
Contract data and period, per metric target/actual/delta with traffic light, overall status, optional penalty total, signature block.
- ✓PDF/A per ISO 19005 — revision-safe and long-term archivable
- ✓Delivery to internal operations and external clients
- ✓Your brand colours and logo on the report
Audit-proof history
Closed periods stay immutable. A full history of every contract period is available in the portal — per client, per property, per timeframe.
During an audit or a contract review the proof is on the table in seconds, instead of triggering three days of spreadsheet archaeology.
Fits security, cleaning, facility, care
Service-level contracts are everyday business in four industries. From the same building blocks you get the matching service-level report:
- ✓Security services: patrols, checkpoints, alarm response
- ✓Professional cleaning: attendance per property, payroll compliance
- ✓Facility services: completed tasks per property
Conclusion
One contract, one evaluation, one proof. Service levels are measured automatically, the service-level report arrives on time at the client — as a revision-safe PDF/A, with no spreadsheets and no last-minute scramble at month end.
FAQ
Frequently asked questions about service-level reports
What is a service-level report?
A service-level report is the periodic proof to the client that the services agreed in the contract have actually been delivered. In the security and facility-services industries it is usually produced monthly and shows target vs. actual for the key contract metrics.
What is a service level?
A service level defines what a delivered service must satisfy in order to count as contract-compliant. Examples are a patrol completion rate of at least 98 percent or no more than three missed shifts per month. Several service levels together form a service-level agreement (SLA).
What is the difference between an SLA and the service-level report?
The service-level agreement (SLA) is the contract that defines the targets. The service-level report is the periodic document that shows whether those targets were met. Both belong together, but they are two different artefacts.
Which metrics does LiteLog measure automatically?
LiteLog measures the five operational metrics common in the industry: patrol completion rate, on-time check-in rate, number of missed shifts, number of open shifts, and rate of completed checkpoints. Each metric has a target and an operator stored per contract.
Per contract or tenant-wide?
Both. You can define one tenant-wide default contract for the entire operation or set up dedicated service levels per client or per property. Stricter requirements from individual large clients stay cleanly separated from the default.
How is the evaluation produced?
On the first day of a new period LiteLog automatically evaluates the closed month or quarter. Each service level is checked against its target, the overall status is set to met or breached, and the result is stored in the audit-proof history.
What format does the report come in?
The service-level report is delivered as PDF/A, the standardised archive format for revision-safe long-term storage (ISO 19005). It contains contract data, the period, target/actual/delta per metric, the overall status, optional penalty total, and a signature block.
Is the report sent automatically?
Yes. Once the period closes, LiteLog generates the service-level report and sends it automatically to the recipients defined in the contract. No one has to remember it, no one has to chase down data.
Do closed periods stay editable?
No. Once a period is closed, its results are stored immutably. Corrections are documented as a separate event. This is what makes the report stand up to an audit.
What history do I see in the portal?
Per contract you see the current period in real time plus every closed period with status, actual values and deltas. Trends become visible early so you can intervene before a breach, while the period is still running.
Which industries does the module fit?
Service-level contracts are everyday business in security services, facility services, professional cleaning, and home-care providers. Anywhere a client regularly demands proof of delivered service, the digital service-level report replaces the spreadsheet.
Is the module included in the package?
Service-level contracts and reports are part of the LiteLog Standard tier. If you want to sell service-level contracts to your clients, you book Standard. Light and Custom do not include the feature.
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